Last updated 2026-09-01
Spirit Hives is a large retailer and wholesale supplier of wine, whiskey and spirits. We sell and ship the bottles. Every sale is void where prohibited. You must be 21 or older.
Where we deliver
Checkout currently confirms United States addresses (all states and the District of Columbia) against the published rate table. We may still decline a destination where alcohol shipping is not allowed. Use the delivery checker in the header, on product pages and at checkout before you pay.
Overseas fulfilment is arranged only when we can ship to that country. Those orders are not in the US rate table; duties, taxes and extra transit time are yours. We will not promise a country that the checker rejects.
Delivery times and costs
| Destination | Standard rate | Free shipping | Shown at checkout |
|---|---|---|---|
| United States | $14.95 | Orders of $250 or more | 5–12 working days after we accept the order |
The 5–12 working-day window is an estimate: typically 1–4 business days for us to pick, pack and hand the parcel to a carrier, then 3–7 working days in transit. It is not a guaranteed arrival date. Weekends, public holidays, remote addresses, weather, carrier capacity and (for any overseas parcel) customs are extra.
We choose the carrier. Rates, the free-shipping threshold and the adult-signature requirement are shown again before payment and match the settings used for any shopping feeds.
Thirty-day ship-out guarantee
If we have not dispatched your order within 30 calendar days of payment, email sales@spirithives.com with the order number for a full refund of the bottle price and shipping you paid. Carrier transit after dispatch, customs, weather, overseas clearance and pre-orders do not count toward those 30 days.
Age and identity checks on delivery
Alcohol can only be handed to an adult. An adult signature is required. The driver may ask for government photo ID. We do not store ID documents. Parcels are not left on a porch, with a neighbour or in a “safe place”.
If nobody eligible is present, the carrier will typically leave a collection notice or make a further attempt under its own rules. If the parcel is refused, returned unclaimed, or cannot be delivered because no adult would sign, it is treated as delivered — see returns & refunds.
Failed and missed deliveries
Redelivery is handled by the carrier. We cannot redirect a parcel already in transit to a new address. Any return-to-sender, storage or second-attempt fees charged by the carrier are yours if the failure was because no adult was available to sign.
Damage, loss and wrong items
Tell us within 5 days of delivery (or of the first attempted delivery) at sales@spirithives.com. Include the order number, photos of the bottle, the packaging and the label, and keep all packing until the claim is closed. We prefer a replacement from our stock when it allows; otherwise a refund of the affected line. Claims after 5 days, or without photos, may be refused.
Default carrier liability on a standard parcel is $100. If you need more cover, ask us in writing before we dispatch. Optional package protection, when offered at checkout, is a separate third-party product; its terms sit with that provider, not with Spirit Hives.
Split shipments, labels and pre-orders
An order that draws stock from more than one warehouse may ship in more than one parcel. You are not charged extra shipping for a split that we cause. Labels, wax, capsules, gift boxes and vintage codes can differ from the photograph; that difference is not a fault and is not a ground for return. Pre-orders and allocated bottles ship when we receive them and are excluded from the 30-day ship-out guarantee.
Customs and title
Title and risk pass when we hand the goods to the carrier. Import duties, brokerage and local taxes on any international leg are payable by you. Refusing to pay those charges is not a ground for a chargeback.
Questions: sales@spirithives.com.