Last updated 2026-09-01
Because we begin picking as soon as payment clears, orders cannot be cancelled, held or edited after you pay. The 30-day ship-out guarantee still applies if we never dispatch.
Before you pay
Until you complete payment on the hosted checkout page you can empty the cart or close the tab. Nothing has been ordered.
After payment
We cannot cancel, change the address, swap a bottle or place an order on hold. Email sales@spirithives.com only if the 30-day ship-out clock in the shipping policy has expired without dispatch, or if we made a genuine listing error.
After dispatch
A parcel already with the carrier cannot be recalled. Refusing it, ignoring collection notices or failing the adult-signature check is not a cancellation — it is treated as a completed delivery under the returns policy.
Cancellations by us
We may cancel and refund you in full if we cannot verify your age, if the destination is prohibited, if stock is unavailable, if a payment is reversed, or if a pricing or listing error is obvious. We will email you why. A full refund is the only remedy in those cases.
Pricing errors
Prices are imported from supplier records and are verified at checkout against the live catalogue. If an order is captured at a clearly incorrect price we will contact you before dispatch and offer the correct price or a full refund. We are not obliged to fulfil a manifestly mispriced listing.